Glossary

One-Way Calls

An engagement where only the Operator has computer audio or video enabled is considered a One-Way Call. This is useful when a Visitor does not wish to enable his camera or microphone or the Visitor browser does not support sending video and/or audio.

Phone Numbers

SaleMove uses E.164 number formatting for all phone numbers. E.164 numbers can have a maximum of fifteen digits and are usually written as follows: [+][country code][subscriber number including area code]. A good reference to find a country's calling code is this Wikipedia page.

To convert a US phone number like 305 555 2091 to E.164 format, you need to add the '+' prefix and the country code (which is 1) in front of the number so it will look like +13055552991. In many other countries like UK, local dialing requires the addition of a '0' in front of the subscriber number. However, to use E.164 formatting, this '0' must be removed. A number such as 020 7284 6660 in the UK would be formatted as +442072846660.

Reactive Tab

UI component on the Visitor page that can be used by the Visitor to start an engagement.

Reestablishing

Engagement reestablishing occurs when the Visitor is engaged and navigates to a new page on the same Site. Engagement will be reestablished after the SaleMove scripts on the new page have been loaded.

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