Class: EngagementState

Property Summary

(String) status

One of EngagementState.STATUSES

Variables Summary

  ENGAGED: 'engaged',
  TRANSFERRING: 'transferring'

Options Hash: (STATUSES):

  • ENGAGED ( string ) Visitor is actively engaged with Operator
  • TRANSFERRING ( string ) Visitor is in the process of being transferred to another Operator. Visitor is not actively engaged with an Operator and thus cannot chat nor be cobrowsed with. Any user interface elements that require interaction with an Operator should be disabled.

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